Image may be NSFW.
Clik here to view.
Clik here to view.
External, Internal and Support Services – A welcome addition to ITIL 2011
In 2003-04, I have led a team of consultants in a Middle East based Bank for adoption of ITIL (at that time V2) practices into their IT organization. One of the deliverables was definition of a...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
ISO/IEC 20000 Terms and Definitions: A definite area of Improvement
Some of the definitions of terms in ISO/IEC 20000 fall short of expectations from an international standard, to say the least. Of course, Improvements are visible such as this: ISO/IEC 20000: 2005...
View Article
Image may be NSFW.
Clik here to view.
Clik here to view.
What is IT Service?
ITIL® , the best practice framework for IT Service management- by the time it has evolved into its third version or as it is called now into the 2007 edition - came up with a comprehensive definition...
View Article
More Pages to Explore .....
